Privacy Policy

🧾 1. Privacy Policy – Milngavie Cleaning Company
Effective Date: 04/11/2025
1. Who We Are
Milngavie Cleaning Company (“we”, “our”, “us”) provides professional domestic cleaning services in Milngavie, Bearsden, and surrounding areas of East Dunbartonshire.Our website address is https://milngaviecleaningcompany.co.uk.For any data queries, please contact us at ku.oc.ynapmocgninaelceivagnlim%40olleh.
2. The Data We Collect
We may collect and store the following personal information:
Full name and contact details (address, phone number, email)
Service preferences and property details
Booking information (dates, times, notes)
Payment information (processed securely through Setmore or your chosen payment provider)
Communications with us (emails, messages, calls)
We do not store credit/debit card information directly on our systems.
3. How We Use Your Data
We use your information to:
Provide and manage your cleaning bookings
Communicate with you regarding appointments or quotes
Improve our services and website
Comply with legal or insurance obligations
We do not sell, rent, or share your information with third parties for marketing purposes.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
Contract: to fulfil cleaning services you request
Consent: for optional communications (e.g. newsletters, offers)
Legitimate interest: to maintain client records and improve our business
Legal obligation: to comply with insurance, tax, or safety regulations
5. Data Storage and Security
Your information is stored securely on encrypted systems.Access is restricted to authorised staff only.We retain client records for up to 6 years for tax and insurance compliance.
6. Sharing of Data
We may share minimal necessary information with:
Professional cleaners employed or contracted by Milngavie Cleaning Company
Service providers (Setmore, email, web hosting, insurance)All partners comply with UK GDPR data protection standards.
7. Your Rights
You have the right to:
Access the data we hold about you
Request correction or deletion
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been infringed
To exercise these rights, contact ku.oc.ynapmocgninaelceivagnlim%40ofni.
8. Cookies and Website Tracking
Our website may use cookies or analytics tools (e.g. Google Analytics) to understand visitor usage and improve performance.You can disable cookies via your browser settings.
9. Updates
We may update this Privacy Policy occasionally to reflect legal or operational changes. The latest version will always appear on our website.
10. Contact
Milngavie Cleaning CompanyEmail: ku.oc.ynapmocgninaelceivagnlim%40olleh
Phone: 07944 132455Milngavie, East Dunbartonshire, United Kingdom